Privacy policy

Our two roles

We handle personal information in two different ways, and it helps to know which applies to you.

When you deal with us directly, for example by visiting this website, sending an enquiry or creating a Voses account, we decide how your information is used, and this policy applies.

When you chat with a business that uses Voses, we handle your messages on behalf of that business, to provide the service to them. That business decides how your information is used, and its own privacy policy applies. If you have questions about a conversation with a business, please contact that business first.

What we collect

• Enquiries: your name, work email, business name, industry and anything you tell us in the enquiry form or by email.
• Accounts: name, email address, phone number if you add one, and sign-in and security records for people who use the Voses console.
• Conversations: messages sent through Voses chat, and details customers choose to share in them, handled on behalf of the business concerned.
• Technical information: IP address, browser type and similar details that are sent automatically when you use the website or service. We use these for security, rate limiting and fixing problems.

This website does not use advertising or analytics cookies. It loads fonts from Google Fonts, which means your browser sends your IP address to Google when the page loads.

We do not ask for sensitive information such as health information through this website. Customers of businesses that use Voses may choose to share it in a conversation. When they do, it is handled on behalf of that business and protected as described on our security and data page.

How we use it

• To reply to your enquiry and set up early access.
• To provide, secure and support the Voses service.
• To generate AI-drafted replies for the business you are chatting with, under that business's rules.
• To send account and service emails, such as sign-in codes.
• To meet our legal obligations.

We do not sell personal information, and we do not use conversations to train AI models.

Who we share it with

We share personal information only with service providers who help us run Voses, and only as needed for that purpose. They include Supabase (database hosting), OpenAI (drafting AI replies), Resend (account emails), our application hosting provider, and the form service that delivers website enquiries to us. The current list is on our security and data page.

We may also disclose information where the law requires it.

Overseas disclosure

Some of our service providers are located outside Australia, including in the United States. Business data is stored in [REGION TO CONFIRM]. Before sending personal information overseas, we take reasonable steps to make sure the recipient protects it in a way consistent with the Australian Privacy Principles.

How we protect it

We use technical and organisational measures to protect personal information from misuse, loss and unauthorised access, including encrypted connections, separation of each business's data, and access controls. The details are on our security and data page. No system is perfectly secure, and we will notify affected people and the Office of the Australian Information Commissioner of an eligible data breach as the law requires.

How long we keep it

We keep enquiry and account information while it is needed for the purpose we collected it, and for as long as the law requires. Conversations are kept for the period set by the business concerned and then deleted automatically.

Access and correction

You can ask to see or correct the personal information we hold about you, or ask us to delete it, by emailing welcome@voses.app. We will respond within 30 days. If your request is about a conversation with a business that uses Voses, we may refer you to that business.

Complaints

If you are concerned about how we have handled your personal information, please email welcome@voses.app and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes and contact

We may update this policy from time to time and will post the new version here with a new date. You can contact us at welcome@voses.app. [LEGAL ENTITY NAME], ABN [ABN].